Support

Questions, problems or feedback about SiteReplies.

Troubleshooting

It did not insert into my text box

Click into the text box first, then open SiteReplies. Some editors (other-site frames, canvas-based or heavily customized ones) do not accept inserted text: use Copy and paste. Chrome's own pages (Web Store, settings) block all extensions.

The shortcut does nothing

Chrome only treats the suggested shortcut as a suggestion. Check chrome://extensions/shortcuts and assign one. You can always click the toolbar icon (pin it from the puzzle-piece menu).

My subscription does not show as active

After paying, reopen SiteReplies. It checks automatically and shows "Activating your trial..." for up to a minute or two. If it does not unlock, press Check again (or Refresh status in Settings). Visiting the thank-you page alone never unlocks anything: only a confirmed subscription does.

I lost my backup passphrase

It cannot be recovered, by design: backups are encrypted on your device. Make a new backup from your local templates with a new passphrase.

I lost a device or shared my link code

In Settings, Backup & subscription, press Revoke and replace link code. All old codes stop working.

Cancel your subscription

1. Open the extension's Settings (Manage templates) and go to Backup & subscription.
2. Press Manage subscription (opens the secure billing portal) and choose Cancel.
3. Cancelling during the trial means no charge. Paid features continue until the end of the paid period.

Uninstalling the extension does not cancel a subscription. If you cannot reach the portal, contact support with your receipt.

Delete your data

• On your device: delete libraries in Settings, or uninstall the extension (removes local data).
• Cloud backups: Settings, Backup & subscription, Delete cloud backups deletes all revisions from our server immediately.
• Subscription record (random install ID, hashed device secret, subscription status): contact support; the deletion period will be stated in the final Privacy Policy. Payment and tax records are held by Stripe and by us as the seller where the law requires.

Report a security issue

Email support@getsitereplies.com with steps to reproduce. Please do not access other people's data, degrade the service or publish details before we respond. (Draft: the formal disclosure policy is not final.)

What we state about security: backups are encrypted in your browser with AES-256-GCM (key derived from your passphrase with PBKDF2, 600,000 iterations); the server stores ciphertext; transport uses HTTPS. No independent security audit has been performed. Metadata such as install ID, backup size and time is visible to the service.